Our corona preventative measures

Updates of our policies in accordance with the latest corona activity restrictions

For the comfort and safety of our guests, Kaiei RYOKANS has the following COVID-19 preventative measures. We fully understand they might cause inconvenience, your understanding and cooperation are highly appreciated. Everything is for the wonderful and most importantly, safe vacation experience of our honorable guests.

Precautionary measures at our resorts

  • 1) Usage of mask, temperature check, and disinfection are required by all staff.

    1) Usage of mask, temperature check, and disinfection are required by all staff.

    All our staff uses mask and conduct thorough temperature check and disinfection

  • 2) Social distance among our guests during check-in and orientation

    2) Social distance among our guests during check-in and orientation

    We strike to avoid conducting check-in and orientation with guests in closed spaces.

  • 3) Glove usage when handling and storing baggage

    3) Glove usage when handling and storing baggage

    We are pleased to carry baggage for our guests during our orientation. Please allow us to use disposable gloves when doing so.

  • 4) Elevator passenger number control

    4) Elevator passenger number control

    Our staff is not taking the same elevator as our guests to avoid crowds. We also control the number of passengers to practice social distance.

  • 5) Ensure sufficient space between dining tables

    5) Ensure sufficient space between dining tables

    Dishes are put side by side on dining tables, and social distancing is to be practiced by separating the tables in restaurant areas.

  • 6) Independent dining rooms and public dining areas

    6) Independent dining rooms and public dining areas

    Foods are be served in independent rooms or public dining areas according to the specification of individual packages. We aim to pay careful attention to all details at all times.

  • 7) Practice of social distance

    7) Practice of social distance

    We might practice a dining time limit in peak hours.

Prevailing guidelines for our guests

  • 1) Mask usage, temperature check, and disinfection is required by all guests.

    1) Mask usage, temperature check, and disinfection is required by all guests.

    Mask usage (except in restaurants and public bath areas), temperature check, and disinfection are required by all guests. We apologize for the inconvenience caused. We might also advise our guests to have detailed medical checks in the case when they have a high temperature.

  • 2) Conversation restrictions in public areas

    2) Conversation restrictions in public areas

    Please refrain from talking in elevators, public bath, and changing rooms.

Our staff pays close attention to “hands” by minimizing touches. We also practice social distancing. Your understanding and cooperation is greatly appreciated. All we aim to make sure is your stays could be wonderful and unforgettable. Thank you very much in advance!

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